Call Center Services Request for Quote

1) What are the primary functions you need a call center to perform? [required]
(please check all that apply)

Take sales orders
Provide customer service
Provide technical support
Generate and qualify inbound leads
Process applications
Schedule appointments
Respond to and manage email
Provide live web chat support
Provide answering/messaging services
Other (please specify):
   

Note: if you have call center needs not listed here (such as outbound telemarketing or call center software) please contact us.

2) How many inbound calls, emails, and/or inquiries do you expect to outsource on a monthly basis? [required]

Not sure
1 to 499
500 to 1,999
2,000 to 4,999
5,000 to 9,999
10,000 to 19,999
20,000+

3) When do you want to begin using call center services? [required]

ASAP
In two weeks
In one month
More than two months

4) What type of call center outsourcing coverage do you need? [required]

Dedicated 24-hour coverage
Normal business hours coverage only
Normal business hours plus weekend and/or holiday coverage
Other (please specify):
   

5) What is your estimated annual budget for outsourced call center services? [required]

Less than $2,500
$2,500 - 4,999
$5,000 - 9,999
$10,000 - 19,999
$20,000 - 49,999
$50,000 - 99,999
$100,000+
Not sure

6) What is the five digit ZIP code for your office location? [required]

Credit card processing
Regular reporting
Web-enabled stations
Product or direct mail fulfillment
Script writing
Dial-in call monitoring
Other (please specify):