Outsourcing Your Call Center to Argentina

ARGTO's Call Center Outsourcing Service

This service is for you if you...

Will be experiencing significant growth - A major event, such as aunching a new product, can bring a huge volume of customer service calls, even to a small business. By outsourcing customer service operations, there is no need to invest in dozens of new employees or major equipment upgrades.

Want to save money - If your business has reached call volumes that require a significant investment of capital, such as new phone systems, customer relationship management software, dedicated call center space, or new employees, outsourcing can be an easy alternative. By spreading the cost of employees and technology over many customer, call center service providers are able to keep lower costs.

Want to test and learn - If you are a smaller company with little experience, you may want to start with an outsourced service until you are able to bring the operation in house. As a larger company, you may find it easier and less expensive to use a customer service call center for testing new technologies or programs rather than hiring or retraining internal employees.

Experience variable volume - Significant variations by season or unpredictable changes in call volume are difficult to to plan for and budget. This can include surge overflow where the the extra capacity of an outsourced call center solution is used to cover sudden spikes in phone calls or peak season assistance.

Shift your business model - The decision to outsource call operations can be triggered by a major operational change, such as deciding to offer 24/7 tech support or multi-lingual support. A multi-shift operation can be a difficult challenge or it can be easily outsourced to a service provider.

Outsourcing your call center answering service requirements can be done on a project-by-project basis or through developing a long-term more comprehensive partnership. Our English- and Spanish-speaking Call Center Service includes:

• Customer Service Call Center Services
• Live E-Support Call Center
• Order Processing Call Center
• Help Desk Call Center
• Market Research Call Center
• Telemarketing Call Center
• Reservations Call Center
• Call Center Dispatch Service
• Telephone Answering Services

Additional services include:

• Script development help
• Dial-in call monitoring
• Reporting of:
  • call duration
  • average speed of answer
  • handling time
  • calls per time
  • revenue
  • upsell results

How the Call Center Service works:

1. Submit Your Free Call Center Services Request
   
2. Request Reviewed By ARGTO
   
3. ARGTO contacts you directly with price quotes for their Call Center Services
4. You sign an agreement for the specified call center services with ARGTO.
   You work directly with ARGTO's contracting manager, remotely - ARGTO will be your overseas call center office.
   
   All billing and payments are handled by ARGTO; you don't need to worry about foreign currency or wire transfers of funds out of the country.

We understand you are not just looking for a low-cost supplier but for a call center partner who will have considerable influence over your brand and customer satisfaction. Get started with outsourcing your call center needs to Argentina today. Contact us for more information.